GENERAL TERMS AND CONDITIONS OF USE

IDENTIFICATION

The online store www.moyo-shop.com is owned by Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., NIF 508708168, a company that provides interior decoration services and sells on its online store www.moyo- shop.com interior decoration products from various design brands. Moyo Concept - Architecture and Interior Design, Unipessoal, Lda. Has its headquarters in Porto, at Rua do Freixo, 1071, 15 - 4300-219 Porto and can be contacted:

 - By e-mail to: moyo@moyo.pt,

- Using the form available on the website www.moyo-shop.com

- By telephone: +351 220938702 - Business Days from 10.00-13.00H | 14.30-19.30H

 

Marketed brands:

All brands and trademark-related services are the property of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. or their respective owners who attribute to Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. right and license use of the respective Brand.

GENERAL CONDITIONS

By placing an order at the MOYO store, owned by the company MOYO Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., Rua do Freixo, 1071, 15 - 4300-219 Porto, NIF 508708168, you are agreeing to the terms and general conditions.

By placing an order at www.moyo-shop.com, you are agreeing to the general terms and conditions of this contract. Please read the website's Terms and Conditions carefully before using it. By using this site, you are automatically agreeing to the terms and conditions of this agreement. If you do not agree with all the terms and conditions of this contract, you will not be able to access the site or use any services. Any new features or tools that are added to the current store will also be subject to the Terms and Conditions.

 

Conditions.

You can review the most current version of the Terms and Conditions at any time on this page. It is your responsibility to periodically check this page for changes.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., Is not responsible for any damage caused by the use or inability to access our website.

 

CONTRACT DURATION

The contract has the duration of all terms referred to and established in these Terms and Conditions.

 

CHANGES

MOYO Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. may, at any time and without prior notice, modify the present conditions or introduce new conditions through the respective publication in the domain www.moyo-shop.com, in order to may be known to the User when accessing it and before proceeding with its use.

Once the changes have been made, the validation of the order will signify the user's cceptance of the modified conditions.

Continued use or access to the site after any changes are posted constitutes acceptance of those changes.

 

PRE-CONTRACTUAL AND CONTRACTUAL INFORMATION

PRODUCT AVAILABILITY

 

The fulfillment of orders placed on the www.moyo-shop.com domain is subject to the availability of stock of products.

If the user has placed an order for a product that has since been sold out, Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. will inform the user by email of this fact and will refund the amounts paid, within a maximum period of 30 days, to from the date of knowledge of the unavailability.

 

ORDER

Only after checking the articles is it possible to know whether the order can be fulfilled or not. Your order will be processed immediately after payment confirmation.

ORDER CANCELLATION BY MOYO

 

MOYO Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. reserves the right not to process orders without actually paying them, or if they are incomplete or incorrect, or if the product is no longer available. The same applies in case of suspected fraud. The user will be informed via email of the cancellation and, if applicable, refunded the amounts paid within a maximum period of 30 days from the date of knowledge of the unavailability of the asset.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Further reserves the right to cancel any order, even if completed successfully and is exempt from liability for any damages or costs, should any of the following situations occur:

 

- Product unavailable (the amount paid by the user will be refunded through the same payment method used in the order);

- Incorrect billing information;

- Payment of the order not received (up to 3 working days after ordering);

- Order delivery not successful at the shipping address;

- Error in the price of the product;

- Failure to collect the order online at headquarters within a maximum period of 90 days after notification by email to proceed with the withdrawal. After this period, the order will be canceled.

 

CANCELLATION OF THE ORDER BY THE USER

 

The user can cancel his order, as long as it has not yet been shipped, and must send the reason for the cancellation to the email address moyo@moyo.pt, attaching or forwarding the order confirmation email.

 

PRICE POLICY

The prices established in this online store, unless otherwise indicated, will be valid only for the day they are announced, remaining in force for the customer who orders on that date, even if he receives it on a later day. All articles presented on the website are subject to availability of stock, on the date the article is ordered. Missing items will not be billed and you can choose to replace them with a similar item in your preferences.

The prices established, except for misspellings, publication or stock break, include VAT at the legal rate in force and are valid only for this store and the day they are announced. Prices and specifications are subject to change without notice.

In the event of a product breakdown, Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Does not guarantee that the replacement of the product does not imply an update of the price, so we only process the order after confirmation with the customer.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. is not responsible for customs, customs or other taxes to which the products may be subject.

The value of transportation or postage is calculated automatically

Additional transport, delivery and postage charges and any other costs may be due, when such charges cannot be reasonably calculated before the contract is concluded;

The site reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. Prices and specifications are subject to change without notice.

In orders to be delivered outside Mainland Portugal and Islands, Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Is not responsible for customs, customs or other taxes to which the products may be subject.

 

PAYMENT METHODS

 The payment methods available for Portugal are Multibanco, MB Way. Paypal, ATM, Bank Transfer, Credit Card.

In the case of orders abroad, the payment methods are: Paypal, Credit Card and Bank Transfer.

 

In case of return, the value of the refund will be deducted from the shipping costs of the order, by the same payment method.

During the purchase process, the user can choose the payment method that is most appropriate, the amount of order not being modified by the choice of payment method.

Postage is subject to payment.

There are several types of postage: Via Accredited Carrier and via CTT- Correios de Portugal, SA., Being more economical for Mainland Portugal via Accredited Carrier. Postage via CTT is charged according to the weight of orders that will be automatically calculated at the time of order and presented to the customer at the final price. For purchases over € 300 shipping pm Portugal is free.

Suppliers or issuers of means of payment can accept anti-fraud measures that lead to the rejection of certain types of operations, an action to which Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. is oblivious as far as policies of security of financial partners.

 

DELIVERY MODALITIES

 

The user can choose the following delivery methods:

- Home delivery at an address to be indicated by the user when ordering.

- Survey at the headquarters of Moyo Concept - Architecture and Interior Design, Unipessoal, Lda. - Rua do Freixo, 1071, 15 - 4300-219 Porto

Your order is normally fulfilled, in Mainland Portugal, within 7 to 15 working days, after the confirmed payment of the order, but it can be satisfied within a longer period of 15 to 45 working days, in case of out of stock. In the event of a stockout, the website team will contact the customer via email. The estimated average term starts to count from the moment the order is confirmed as paid and the customer is notified by email. In the ordering process, the address for billing and the address for delivery must be indicated, without being obligatory that they are the same, being the user's entire responsibility the data presented.

Only after checking the articles is it possible to know whether the order can be fulfilled or not. Your order will be processed immediately after payment confirmation.

 

DELIVERY TIME IN PORTUGAL

Orders are processed immediately after order confirmation and payment confirmation and the delivery time is between 7 to 45 working days (the delivery time depends on the existing stock or production time of the manufacturers of the brands and will be agreed with the customer ), for Mainland Portugal and Islands. Shipping is via accredited carrier or CTT - Correios de Portugal.

 

DELIVERY TIME IN BRAZIL

Orders are processed immediately after order confirmation and payment confirmation and the delivery time is 7 to 45 working days, all over Brazil (the delivery time depends on the existing stock or production time of the manufacturers of the brands and agreed with the customer). Shipping is via CTT - Correios de Portugal. After sending the order, a registration code will be sent to the customer in order to be able to trace it to its final destination. Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Is not responsible for customs, customs or other taxes to which the products may be subject.

After receiving the email with the confirmation of dispatch of your order, and if you do not receive the registration or tracking number you can directly request to Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. In order to be able to track it to its final destination .

 

DELIVERY TIME IN EUROPE

Orders are processed immediately after order confirmation and payment confirmation and the delivery time is 7 to 45 working days (the delivery time depends on the existing stock or production time of the manufacturers of the brands and will be agreed with the customer ). Shipping is via CTT - Correios de Portugal. After sending, a registration code is sent to the customer in order to be able to trace to the final destination. Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Is not responsible for customs, customs or other taxes that the products may be subject to.

After receiving the email with the confirmation of dispatch of your order, and if you do not receive the tracking number, you can directly request MOYO in order to be able to track it to its final destination.

 

DELIVERY TIME IN THE REST OF THE WORLD

Orders are processed immediately after order confirmation and payment confirmation and the delivery time is 7 to 45 working days (the delivery time depends on the existing stock or production time of the manufacturers of the brands). Shipping is via CTT - Correios de Portugal. After sending, a registration code is sent to the customer in order to be able to trace to the final destination. Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Is not responsible for customs, customs or other taxes that the products may be subject to.

After receiving the email with the confirmation of dispatch of your order, and if you do not receive the tacking Number, you can directly request it from Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. In order to be able to track it to its final destination .

 

ASSETS COMPLIANCE WARRANTY TERM

Moyo Concept - Architecture and Interior Design, Unipessoal, Lda., offers a wide range of products and guarantees the maximum quality of its products. All products sold are original and have a two-year international warranty.

If there is a problem with the purchased product, you should, as soon as possible, make this communication via email. You should proceed in the same way, if you consider that the article, in its form or color, has been mistaken through the image of the site so that we can promptly resolve this situation.

The site reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. The photos may not match the description. Prices and specifications are subject to change without notice. There may be the possibility that some products will be discontinued, which will imply the return of the amounts paid in full.

We make every effort to ensure that the information presented is free of typographical errors, and whenever this occurs, we will, as soon as possible, correct it. In the event that the information presented does not correspond to the characteristics of the product, the Customer will be informed and will have the right to terminate his purchase. Despite our efforts, some products, within the items in our catalog, may be priced incorrectly, so we check prices whenever we process orders. If the product price is lower, we will refund the difference, if the price is higher, we inform you by email and await the Client's decision to accept or cancel the order.

 

RETURN FOR WITHDRAWAL - RIGHT OF FREE RESOLUTION

 

The user / consumer has a reflection period of 14 days, counting from the date of receipt of the good / product, during which he can proceed to return the product, in case of dissatisfaction, without the need to indicate the reason. However, you must comply with the following assumptions:

- The product must not have been used or tampered with;

- Maintenance of the original characteristics of the product, accompanied by the packaging without damage;

- The product must be complete and properly packaged in the original packaging (if the article consists of more than one piece, these must be returned in full);

- Inclusion of a copy of the printed invoice and free resolution form.

 

In order to exercise their right of free withdrawal, the user / consumer has to communicate their decision to terminate the contract to us by means of an unambiguous statement stating their name, geographical address and contacts, identification of the acquired property, date of request and receipt of the good, by means of a letter sent by post, or e-mail, through the contacts available to our User / Consumer Support.

The user / consumer also has the possibility to complete and submit electronically the form for free resolution. If you make use of this possibility, we will send you an acknowledgment of receipt of the request for resolution without delay. Moyo Concept - Architecture and Interior Design, Unipessoal, Lda., Will acknowledge receipt of the declaration of resolution within a maximum period of 24 hours.

The user / consumer must, without undue delay and at the latest, within 14 days from the date on which he communicated his decision to terminate the contract, return or deliver the goods / products ordered to the headquarters of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., Enclosing a copy of the resolution communication or the free resolution form, depending on the modality you have chosen, and the purchase invoice, through the following address:

 

Moyo Concept - Architecture and Interior Design, Unipessoal, Lda. - Rua do Freixo, 1071, 15 - 4300-219 Porto

The return costs will be borne by the user / consumer.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Is not responsible for any damages caused during the transportation process.

In the event of termination of this contract, the user / consumer will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive way of normal shipping by us. offered), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract, with this payment implying the prior receipt of the article under the conditions of good condition provided, in the within 14 days.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. May withhold the refund until it has received the returned goods, or until it presents proof of the shipment of the goods, whichever comes first.

As soon as the return is received, the user will be informed by email of the receipt and refund of the amounts paid.

We make refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise; in any case, using it does not incur any costs as a result of such reimbursement.

 

RETURN OR COMPLAINT FOR NON-COMPLIANCE

 

In case of non-conformity of the item with the contract / order, the user / consumer has the right to have it replenished free of charge, by means of repair or replacement, the appropriate price reduction or the termination of the contract, unless such it is impossible or constitutes an abuse of rights. Repair or replacement by Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Must be carried out within 60 days after approval of the return.

The user / consumer must report the lack of conformity, within two months from the date on which it was detected, at the Customer Support Service through the address moyo@moyo.pt.

The right attributed to the user / consumer expires within 2 years from the date of issue of the invoice.

The user who detects any manufacturing non-conformity in the product, can make the return directly at the headquarters of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Through the following address:

 

Moyo Concept - Architecture and Interior Design, Unipessoal, Lda. - Rua do Freixo, 1071, 15 - 4300-219 Porto

Free resolution form:

Download PDF

SPECIAL OFFERS

 

All promotional campaigns have limited and exclusive stock for online marketing.

Whenever there is a campaign in force on the website, its specific conditions, such as duration, exclusions, among others, will be duly detailed on the page of the respective campaign. The campaigns available online are only valid for making purchases on the www.moyo-shop.com domain.

 

EXCLUSION OF WARRANTIES AND LIABILITY

 

Regardless of the rigor applied in updating the www.moyo-shop.com domain and the www.moyo.pt domain, it is possible that there may be involuntary errors in the information presented about the products, so that A Moyo Concept - Arquitectura e Design de Interiores , Unipessoal, Lda. Reserves the right to cancel the user's order, should this be the case.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Will only be liable for any damages that the user may suffer as a result of the online sales service when these are attributable to a malicious performance by Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., Recognizing and accepting the User that the use of this service is carried out under their entire responsibility and risk. In jurisdictions that do not allow the exclusion and limitation of certain guarantees, the responsibility of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Will be limited to the extent permitted by law.

 

PROCESSING OF PERSONAL DATA

 

The User authorizes the processing of personal data provided by the order, in particular, by the use of cookies, under the terms provided for in the Legal Notices. Consult the Data Protection Policy.

 

RESPONSIBILITY

For all stages of accessing the online pages www.moyo.pt and www.moyo-shop.com of the ordering process, delivery, Customer Support service or later services, Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Only supports the obligation of the environment. As a consequence, the responsibility of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., Cannot be compromised for all inconveniences or damages inherent to the use of the Internet network, namely a disruption of the service, an external intrusion or the presence of computer viruses or any act of force majeure, in accordance with applicable law.

In addition, Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Shall not be held responsible if the order is not delivered or if it is prevented from complying with any of its obligations in case of force majeure and , in particular, in the event of bad weather that prevents the order from being forwarded.

 

INTEGRALITY

In the event that one of the clauses of this contract is declared void by a change in legislation, regulation or judicial decision, it must not under any circumstances affect the validity and compliance with all other provisions of these General Conditions of Use and Sale Online.

DURATION

These General Conditions of Use and Online Sale are applicable throughout the online availability of services and products offered by Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda.

PROOF

The computer records, kept in the computer systems of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda., Under reasonable security conditions, will be considered as proof of communication, orders and payments made.

 

CONSERVATION AND FILE OF TRANSACTIONS

The transactions are archived in order to correspond to a faithful and lasting copy.

 

ACCESS TO THE ONLINE PAGE WWW.MOYO.PT OR WWW.MOYO-SHOP.COM

Access to all or part of the www.moyo.pt or www.moyo-shop.com page may be suspended upon a simple decision by Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. In case of force majeure, computer difficulties or technical, of difficulties associated with the structure of the telecommunications networks, of blocking the telecommunications networks, of strikes, of national or local state of emergency, of bad weather, this list is not exhaustive.

Likewise, access to the page may be interrupted at any time without prior notice for reasons of maintenance.

The page will be susceptible to modifications and evolutions, including functionalities at any time and without prior notification of any kind and without the user being able to invoke any type of damage.

  

HYPERLINKS

 This website may contain links to other pages of independent third parties (linked pages). The linked pages are provided exclusively for the convenience of our users and are not under the control of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda.

Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Is not responsible for, nor recommends, the content of such linked pages, including any information or materials contained therein. The user must make his own independent judgment regarding his interaction with these linked pages.

 

 AUTHORIZATION OF HYPERLINKS

 The use of hyperlinks to the domain www.moyo.pt and www.moyo-shop.com will only be authorized by Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Through written authorization.

The authorization to insert a link does not, under any circumstances, imply an express consent to reproduce the visual and functional aspects of this website, and must show that it leads to an Internet address of Moyo Concept - Arquitectura e Design de Interiores, Unipessoal , Lda. And which is independent and is not linked by any relationship or collaboration, association, sponsorship, employment, or any other type, to the website containing the hyperlink.

It is also prohibited and explicitly the creation of an environment or navigation bar on the pages that make up this site, without prior authorization.

The hyperlink can only consist of text. For the use of images or brands / logos, prior authorization from Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda.

Any web page that contains a link to the domain www.moyo-shop.com or to the domain www.moyo.pt must inevitably respect these General Conditions of Use and Online Sale, characterized by being a loyal and lawful link and comply with all applicable legal provisions and the generally accepted moral and morality requirements.

 

USER / CONSUMER SUPPORT

The User / Consumer Support Service works in your interest to answer any questions, suggestions, complaints or queries, also about the online store. For this purpose, you can use the following contacts:

- By e-mail to: moyo@moyo.pt

- Using the form available on the website www.moyo-shop.com

- By telephone: +351 220938702 - Business Days from 10.00-13.00H | 14.30-19.30H

- By letter, to the following address:

 

MOYO Concept - Architecture and Interior Design, Unipessoal, Lda.

Rua do Freixo, 1071, 15

4300-219 Porto

 

MOYO Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. Will work to fulfill your request as soon as possible, and always within less than 30 days. If your request is not satisfied satisfactorily, you can use the out-of-court dispute resolution system indicated below.

 

 

RAL ENTITIES (ALTERNATIVE DISPUTE RESOLUTION ENTITIES)

 

- Lisbon Consumer Conflict Arbitration Center www.centroarbitragemlisboa.pt;

 

- Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal www.triave.pt;

 

- CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) www.ciab.pt;

 

- CNIACC - National Center for Consumer Conflict Information and Arbitration www.arbitragemdeconsumo.org;

 

- Arbitration Center for Consumer Conflicts in the District of Coimbra www.centrodearbitragemdecoimbra.com;

 

- Algarve Consumer Conflict Information, Mediation and Arbitration Center www.consumoalgarve.pt;

 

- Porto Consumer and Arbitration Information Center www.cicap.pt.

 

LITIGATIONS

The use of the www.moyo.pt domain and the www.moyo-shop.com domain complies with these Terms and Conditions of Use and Online Sale and Portuguese law. In the event of a dispute, Moyo Concept - Arquitectura e Design de Interiores, Unipessoal, Lda. And the consumer must resolve the situation amicably, under a conventional mediation procedure or any other alternative means of resolution. In the event of failure, Porto will have jurisdiction, with express waiver of any other, to settle any dispute.